Good to Know

Frequently asked questions

Everything you need to know about moving with Onyx. Can’t find your answer? Just ask us.

Quotes & Pricing

How do I get a quote?
Call us on 0333 772 4898, use the quote form on our website, or message us on WhatsApp. Tell us about your move and we’ll get straight back to you with a clear, fixed price.
Are your quotes fixed?
Yes. We provide fixed-price quotes with no hidden fees, so the price we agree is the price you pay — provided the move matches what you told us.
Do you charge a deposit?
For residential removals a 25% deposit secures your booking. For commercial moves the deposit is confirmed in your quotation.
What payment methods do you accept?
Bank transfer, debit card, credit card, and cash where agreed in advance. The balance is due on completion of your move.

Your Move

How far in advance should I book?
The earlier the better, especially for busy dates, but we keep flexibility for short-notice and last-minute moves — just get in touch.
Do you offer weekend moves?
Yes. We offer weekend and flexible scheduling to fit around your completion date or business hours.
Do you cover my area?
We cover Solihull, Birmingham and the wider West Midlands, plus long-distance and nationwide moves. See our areas or ask us about your postcode.
Can you dismantle and reassemble furniture?
Yes. We dismantle beds, wardrobes and flat-pack furniture and reassemble them at your new home. See our furniture assembly service.

Packing & Protection

Do you provide packing?
Yes — full or part packing using quality materials. You can also pack yourself and we’ll handle the move. See our packing service.
Do you supply boxes and materials?
We can supply sturdy boxes, tape, bubble wrap and specialist covers, included in your packing quote.
How do you protect my furniture?
Furniture protection is standard — we use blankets, covers and floor protection, and wrap items carefully before loading.

Insurance & Claims

Are you fully insured?
Yes. Onyx Moving Services is fully insured for both residential and commercial removals.
What if something is damaged?
Report visible damage within 48 hours and hidden damage within 7 days. See our claims process for exactly what to do.
Do I need to declare high-value items?
Yes — please declare any item worth more than £1,000 before the move so we can arrange the right handling and protection.
Get Your Free Quote Today

Ready to make your move simple & stress free?

Free, no-obligation quotes across Solihull, Birmingham & the West Midlands. Friendly advice, honest pricing and a team that treats your belongings like their own.

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